1. General Policy
Humanitarian donations are generally non-refundable. However, refunds may be considered after reasonable verification in cases of mistaken transactions, duplicate payments, or technical errors.
2. Eligible Cases
You may request a refund for duplicate charges, incorrect amount deductions, unauthorized transactions, or repeated/failed payments caused by system errors.
3. Application Deadline
Refund requests must be submitted within 7 (seven) working days from the transaction date. Requests after this period may not be accepted.
4. Required Information
Please provide the transaction ID, date, amount, mobile/email, and a brief description of the issue. Incomplete information may delay processing.
5. Processing Time
Approved refunds are generally returned to the original payment method within 7–14 working days after verification. Timing may vary depending on bank or payment gateway policies.
6. Contact
For refund requests or related questions, contact us through the contact page or email. Each request will be reviewed individually before a decision is made.
Humanitarian donations are generally non-refundable. However, refunds may be considered after reasonable verification in cases of mistaken transactions, duplicate payments, or technical errors.
2. Eligible Cases
You may request a refund for duplicate charges, incorrect amount deductions, unauthorized transactions, or repeated/failed payments caused by system errors.
3. Application Deadline
Refund requests must be submitted within 7 (seven) working days from the transaction date. Requests after this period may not be accepted.
4. Required Information
Please provide the transaction ID, date, amount, mobile/email, and a brief description of the issue. Incomplete information may delay processing.
5. Processing Time
Approved refunds are generally returned to the original payment method within 7–14 working days after verification. Timing may vary depending on bank or payment gateway policies.
6. Contact
For refund requests or related questions, contact us through the contact page or email. Each request will be reviewed individually before a decision is made.